Testimonials

McCollum Hearing Center was where we purchased Harold's first pair of hearing aids when they were located on Pennsylvania Avenue. We were happy and decided to stay with the company. It had been a couple of years before we took any action. We have always felt McCollum Hearing Center was knowledgeable, patient, and overall very happy with the people and their personalities who work there.  Unhappy about the cost, however, the quality, care, and service are worth it! It's a necessity! If we were to rate the experience, it would be a solid "9" because insurance coverage should be better.   

The custom earmolds are the BEST! They keep the noise out! Just the pure sound goes to the ear. Our kids will comment "Dad seems to be doing much better. The new (Phonak Lumity) aids are doing a good job. I, his wife, notice a big improvement from the last pair he wore. 

For those who are apprehensive about hearing aids and the process, definitely check it out! You will be doing yourself a favor!

10.25.2023

Mr. & Mrs. Harold Waltz

I chose to come to McCollum Hearing Center because the location is very convenient and easy to find with the sign. I have had hearing loss for several years and have worn many hearing aids before coming to McCollum Hearing Center.  Compared to past experiences I felt like I was being "listened to" by Betty. When I had an issue with my current set of hearing aids, she came up with a great solution. If I were to rate my experience, it would be a 10!  McCollum Hearing Center has great service and location.  Overall, I like the staff and how they were all concerned that I was not hearing well. 

Hearing aids have impacted my life allowing me to attend church and get together with friends and family. I feel that I am apart of all the conversations.  My husband noticed right away that I heard and understood him much better. If anyone is apprehensive about hearing aids and the process, I would say get them. Hearing aids allow you to return to being social and involved with family and friends. 

PAULA GROVE 10.17.2023

I chose to come to McCollum Hearing Center because my radio is routinely on WJEJ and I hear Lou & Linda every Wednesday morning; in addition to hearing her on the radio, I received an invitation to come and visit their clinic. I had been experiencing hearing issues for about 1 to 1 1/2 years before I decided to come in to have my hearing evaluated. I can't rate the difference between previous experiences; don't go to others! This place is "TOP NOTCH!" It was informative, encouraging and positive experience. Not to mention... very relaxing! I would give them a 10 if I were asked to rate them. Over the top! 

Hearing aids have impacted my life...(laughing)...." I heard my cars direction signals for the first time in years! I am comfortable in a crowd, going to the playhouse and can do it all now!  My daughter was the first 'critic' and she was tickled. If you are apprehensive about the hearing aids and the process, there is no shame in wearing hearing aids. Once you understand the benefits, there is nothing to overcome!

05.25.2023

Carol Erck

I decided to come to McCollum Hearing Center because I completed a study for VA Hospital. When I finished the study, they recommend McCollum Hearing Center. I had been experiencing hearing issues for a very long time. I worked in the school system; fellow teachers and admin would tell me that they were talking to me but I couldn't hear them. McCollum Hearing Center stands out compared to other previous experiences examinations and consultations with how much more thorough they were. They always completed a hearing exam, explained the results with my options and addressed all my questions. If I were to rate McCollum Hearing Center, they are definitely a 10! I have a tv connector and its easy to use and easy to connect because patient education I received. I feel as though I am in my own own private theater.  As well as the overall experience I receive. Hearing aids have impacted my life so much better. When people speak, I can hear and understand them. Everyone notices because I answer right away. Timing is everything! If people are apprehensive about hearing aids and the process, I would let them know that it might be a little scary thinking of buying and wearing hearing aids. But once you have them, you will understand what you have been missing! 

05.17.2023

Linda Valenca

I came to McCollum Hearing Center initially because it was convenient. I noticed my hearing was getting worse for 3-4 years before I made the decision to come to McCollum Hearing Center.  I have been with Betty since my first evaluation and haven't seen anyone else. My overall experience is a 10! Betty and I have a good relationship and I was very please with her and her service. Hearing aids have made an impact on my life a good bit. They have made my life a whole lot easier. Everyone needs to communicate and now I have a better quality of life. When you natural senses go it really has an impact on your life.  A lot of people don't know I wear them. My children have noticed a big change and they report that I am not saying "huh?"  If you are apprehensive about the hearing aids and this process, I would tell anyone one that it is much better to hear because you miss a lot. Give it a try! Don't miss out!

03.21.2023

Glena Davison

I chose to come to McCollum Hearing Center because I heard it was a great place to come. When I first started noticing my hearing wasn't "right," it took me about a year to make an appointment. I was encouraged by my children, who have been very supportive throughout the process. This was my first and only experience for my exam and consultation which has been great! I felt that I was listened to and encouraged. And I would rate my experience a 10!  With only wearing them a week, my friend said she noticed a "difference" with me. Must be my new hearing aids :).  All of my friends have noticed. If anyone is apprehensive about hearing and the process, I would tell them as soon as you get them, wear everyday. You make take time getting use to hearing your voice sound louder and clearer. But overtime you get use to it; I find them very comfortable to wear.  02.06.2023

Martha Buhrman

I came to McCollum Hearing Center from hearing about it on the radio. My son-in-law called and arranged the appointment. My family claimed that I was hollering at the dog so I decided to get my hearing tested. I wasn't aware that I had a hearing issue but I believe it started a long time ago. McCollum Hearing Center's evaluation and consultation compared to other companies I had visited in the past would be they were more thorough through the whole process. During this experience with McCollum Hearing Center, I would rate them a 10 due to the quality, top notch service and the information provided to me was easy to understand. I know this to be true because past experiences, I felt like I was cheated. Now that I have hearing aids, I now am able to understand and hear what a person is saying. Before, it was just a muffled sound especially when that person was behind me. My family and friends are so happy that I can hear and I  AM HAPPY THAT I CAN HEAR!  If anyone is apprehensive about hearing aids and the process, you don't know what you are missing. It is amazing how different people sound and what I was missing. There are no more muffled voices! 

Margaret Bodkin

I was driving by McCollum Hearing Center and noticed their sign. Their sign reminded me that I need to do something about my hearing so I scheduled an appointment.  I had procrastinated for 2 years with hearing issues before I came to McCollum Hearing Center.  Previous experiences at different facilities where I took my mother for hearing were disappointing. With McCollum Hearing Center, I love the environment! I was immediately put at ease, my questions were answered thoroughly and I was treated respectfully. Plus the dog, I love her, she is a wonderful greeter! 

I would say hearing aids have impacted my life positively -- I CAN HEAR!  I am a supervisor at work. I can now hear my co-workers much better and I am able to run my department more efficiently. And my family and friend are happy they no longer need to repeat themselves. If you are apprehensive about this process, don't be! IT is SO worth every penny to be able to hear again. My quality of has improved so much now that I can hear. 

Vicky Meyer

I have been a longstanding patient of Betty Moss so I followed her to McCollum Hearing Center. I have had a hearing loss for years. Once Betty told me a hearing aid would help, I got hearing aids. I have always came to Betty and I am very pleased with both her professional and personal care. The office and Betty are very friendly and I would give them a 10!  Hearing aids have made my life much more enjoyable. I don't have to ask people to repeat all the time. I just bought new hearing aids and my family can really tell a difference in how much better I am hearing. For those who are apprehensive, don't be. Hearing your hearing tested. Hearing aids most definitely help. 

Elva Snyder

I start noticing I had an hearing problem 6 months after heart surgery; that is when I decided to schedule an appointment. I heard about McCollum Hearing Center through radio advertisement and the encouragement from my wife. I have had a hearing test in the past from Sam's Club and was told I needed a hearing aid. After my consultation from McCollum Hearing Center, I fully understood my hearing loss. Since purchasing hearing aids from McCollum Hearing Center,  they have impacted my life: 1. I am hearing much better, 2. T.V. is at a normal tone and 3. No more yelling. My family and friends have notices that I am able to hear again but many are not aware I'm wearing them because of the size.  My overall experience is that I am glad we came- hearing aids are expensive but worth the value of hearing. Anyone apprehensive about moving forward with purchasing hearing aids, I would share the effect it had on me and encourage them to invest in their hearing. 

Elmer Ryan

We came to McCollum Hearing Center because they offered more than one brand, beside other clinics. It took Sally 1-2 years before making a buying decision. This is Sally's third pair of hearing aids (Phonak). Her first two pairs were from Miracle Ear.  What stands out at McCollum Hearing Center compared to previous experiences is the staff are friendly.  I will always come back here.  The experiences from previous places were not very happy or helpful. 

The overall experience at McCollum Hearing Center is rated 10++! We are treated with respect and concerns were addressed. All of my questions were thoroughly answered. Unlike the "high pressure" sales techniques in the past. 

Hearing aids impacted my life. Ed is less frustrated and me too! The phonak HA's are catered towards our specific hearing needs. More than an amplifier. 

Better hearing has impacted the whole family. They are happy that I can hear them. My life is more normal! I no longer avoid/withdraw from conversations, especially engaging in large groups. 

If I could give advice to those who are apprehensive about this process, I would encourage them to do it. There is nothing to it. It is easy and makes sense! Hearing aids normalize your life. 

Sally & Ed Clopper

Sally & Ed Clopper

McCollum Hearing Center

Initially, I went to another hearing aid provider and had a quality issue. My husband encouraged me to work with a quality provider. My research showed McCollum Hearing Center and I am so happy that I did. In the past, I bought and I tried a lower quality and was not satisfied. I knew I had to find a better solution; that solution was at McCollum Hearing Center. 

Compared to other hearing experiences, McCollum Hearing Center is very a professional and has the experience. They are pleasant to work with and I appreciate that Linda explained what was going on and taught me how to use the products. McCollum Hearing Center is a 10, no question. 

My hearing aids have impacted my life in many ways. Now I am able to enjoy being with my friends and hearing what they have to say in a group setting. I enjoy how the hearing aid automatically adjusts to a variety of situations. I don't have to mess around and constantly adjust them. They are  easy and very user friendly.

My friends are happy with me that I can hear them and appreciate that I purchased nice quality hearing aids.

Way back when there was a time, I wasn't ready to face my hearing deficit. With my husband's support, I looked into it and realized I needed help. (Thank you to my husband). 

Jackie Poor

Jackie Poor

McCollum Hearing Center

“ I have been seeing Betty for over 9 years now and two sets of hearing aids. I have been wearing hearing aids for a very long time now. Prior to coming to see Betty I had hearing aids from a different Audiologist. The appointment at McCollum was much more relaxed and they took the time to thoroughly go through everything with me. I would rate my experience as a 10+! Hearing aids allow me to feel more relaxed and allow me to feel apart of conversations with family and loved ones. I no longer feel like I am losing touch. My family members can connect with me, without the worry of me being unable to hear them. You do not know how much you are missing before you get your hearing corrected. Many people do nothing because of the money, but it is not about the money at all. This gives you an added life benefit that can not be compared to anything else.”

E. Kovacs

5/12/2022

“I have been meeting with Betty for over 6 years now. This is my second set of hearing aids and I am beyond pleased. Initially I was referred by a friend to see Betty, I was unable to talk on the phone and it was time for a change. I have always gotten 5 star service from not only her but the entire team. Not being able to hear or engage in conversation is embarrassing. These have made my life so much better and my family has noticed a huge difference and best of all, I can hear them! To those who are apprehensive of coming to get tested, don’t wait!”

B. Biddle

05/12/2022

“Betty has always been easy to get ahold of, helpful, and even goes above and beyond to just help with even wax in my ears. She takes her time to listen to my concerns.  This is the second set of hearing aids I received from her, and I will always give her two thumbs up! Prior to getting hearing aids my daughter could always hear my television on in the basement, now it does not bother anyone and I can listen at normal levels. It is terrible to be unable to hear your family and friends, this has helped tremendously with my family. As soon as you notice a problem go, go get it checked!”

M. Stroud

05/12/2022

“I found McCollum Hearing Center online and it had a five-star rating on Google. I have been experiencing hearing issues for long time now. After visiting the VA for hearing aids, I needed to do something that had better quality. After Linda set me up with my new hearing aids my thought was, is this what I’ve been missing? I was amazed at what I could actually hear. If you do not experience the change then you don’t know what you are missing. My bother and his wife are shocked in the difference my hearing aids have made for me. I want to share my experience with others so they can also experience what they have been missing before taking the step to getting their hearing tested. I am surprised at how much I missed by not hearing well. I give McCollum Hearing Center a 10 out of 10, they really know what they are doing and care about people!"

Melvin Smith

Mr. Swisher

Steve

Dale Swope

I had had 2 sets of hearing aids prior to coming here, but these are the best ones that I’ve had. Before, even with my other sets of hearing aids, I was missing out on conversations. But with these, I can hear the TV, I don’t have to be afraid to join a crowd, I don’t feel like I’m in a different world anymore. Now I’m back in this world and can talk to people! I like the recharging feature of these aids, so I don’t have to fiddle with tiny batteries. It’s been a great experience! I would recommend everyone to come here!

- Annabelle

Mom was hesitant about getting her hearing tested again or anything with new hearing aids. So I made an appointment for both of us after hearing Linda on the radio and all the information she was talking about. Linda did my test and told me I didn’t need hearing aids yet. And to me that was huge, because she was honest with me. It’s a no obligation appointment, which is nice if you just want to see where you’re at. I can see a big difference in mom! Before she was getting treated generically. Here, at McCollum Hearing Center, her issue is being addressed. When mom said she wanted them after demoing the hearing aids, I knew it had to have been a big difference for her.

- Barbara (Annabelle's Daughter)

Annabelle Kayser & Barbara Hardeo

I've worked with Linda for over 20 years, so I've had multiple sets of hearing aids. My hearing loss started in the 70's, so I know the changes that have come along in hearing aids. With my old aids I was beginning to miss words. I couldn't hear clearly in church or while watching tv. With my new hearing aids, I don't have to worry about my dexterity or changing batteries! I love that my phone cane be hooked up to my hearing aids and I can just double tap and have a private conversation. No need for speaker phone! My iPad is also hooked up, so listening to music and watching Netflix is great! Before hearing aids, I would miss a lot of the world. When I go outdoors I can hear the animals and the atmosphere, really just enjoy the beautiful days. I can just really appreciate all the sounds that I would have missed without them.

Bonita Distad

I decided to make an appointment with McCollum Hearing Center after seeing a TV testimonial with a friendly face that was very satisfied with the service at McCollum Hearing Center. I had purchased hearing aids about 6 years ago from another provider in Hagerstown, and was not happy with the services there. I was looking for new hearing aids with rechargeable batteries. Linda McCollum gave me great service and options for my hearing. Linda helped me understand my hearing test, my hearing needs, and the technology in the hearing aids. I feel very comfortable working with the staff at McCollum Hearing Center and would highly recommend them to anyone looking for a hearing care professional in the area. Since getting my new aids, I have noticed that I am no longer struggling to understand what people are saying, even with a mask on! I can also clearly hear the TV and on the phone again. My friends and family are also happy that they no longer are being asked to repeat what they are saying so I can understand. If you are struggling in any type of situation, call and make your appointment today. Life is too short, you don't want to miss much!

Diane Stone

I have seen so many ads for McCollum Hearing Center on TV and at the movies so I did some research online and found so many positive reviews. I have found that the test at McCollum Hearing Center was much more thorough and the audiogram (test results) were fully explained to me. My experience at McCollum Hearing Center has been wonderful! The follow-up appointments have made the whole experience very comfortable. Everything is better now that I can hear! The TV is lower, I am not asking anyone to repeat, and I can communicate with co-workers and clients more easily. My family is very happy that I made this decision! I didn't realize how bad my hearing was until I had the hearing aids. My husband thinks I am happier and less stressed now! I would advise anyone who thinks they need a test or hearing aids to give them a try because you are missing more thanyou think. Life is much better when you can participate in conversations rather than smiling and nodding.

Sharon McCough

I’ve had no hearing in my right ear for the past 17 years. This happened after a surgery I had, they said it would never return. When I got my hearing aids, I couldn’t believe it! After not hearing for so long and to be able to get actual sound in the ear they said would be unusable, was just unbelievable! When you lose your hearing, that’s not all that happens. You lose your balance too. After getting my hearing aids I was able to regain both those things! My family and friends have noticed a change, but what they didn’t notice was the actual hearing aid until I pointed it out. I love the recharging feature, just put the hearing aids in the charger at night and they are ready to go in the morning. Super easy! My advice to anyone is to go and do it! Get the hearing test! It’s such a small amount of time to get it done and learn what’s going on. It isn’t the cheapest, but it is worth it! The end result is unbelievable! To hear again has been amazing!

Lois Starliper

My friend referred me to come to McCollum Hearing Center after I had a test at another facility in town. I found McCollum Hearing Center to be more professional and specialized in what they do. Linda and the whole team treated me like family from my first appointment. I had such a great experience and now realize I should have done this years ago! Since I purchased my hearing aids, I can hear the birds again and music (especially acoustic) sounds amazing! I can hear my wife's voice again! I get emotional just thinking about what I can hear now! It is amazing that you do not realize what you are missing because hearing loss is such a gradual process. If you suspect you cannot hear well or if someone is telling you cannot hear well, they are right! You should go get tested, it is definitely worth it!

Doug Stanley

I heard Linda on the radio with Lou Scally and hearing her voice every week, I felt like I could already trust her before I even met her. I came in for a hearing test because I found myself asking people to repeat more often and I was missing parts of the conversation especially at the dinner table or in a restaurant. Since I purchased my hearing aids, I have been able to hear my husband again, I can hear while riding in the car and even in crowded situations. I no longer struggle to understand what is said when there is background noise and the aids do not even pick up wind noise when I am outside. I have had such a wonderful experience here at McCollum Hearing Center. I am comfortable in all my appointments and all of questions and concerns are very well taken care of. I would say this is the best thing anyone can do that is having trouble hearing. There is no pressure at all!

Doris Newman

I was referred to McCollum Hearing Center because they worked with my Insurance company. I have been a patient of McCollum Hearing Center’s since 2014. Every visit has always been great! They treat you fairly and any concerns or issues are always taken of 100%. The hearing aids have helped me tremendously! I can now communicate with my family including my grandkids! Everyone sees the difference the hearing aids make in my life. If you think you would benefit from hearing aids, you will be shocked at how much you can hear again if you decide to purchase them!

Ruth Lee

I came to McCollum Hearing Center after my husband and I heard Linda on the radio with Lou Scally on WJEJ. My hearing loss had progressed over the last 2 to 3 years and I knew I needed to do something about it. I believe the consultation was more thorough than what I experienced the last time I had my hearing tested. I was ready this time to address the hearing loss and find a solution to be able to hear better. My over all experience at McCollum Hearing Center has very pleasent and better than I had expected it to be. I was not ready to wear hearing aids at first but now I cannot even tell they are in my ears and I am amazed that they only amplify sounds where I need the help. I had been expecting to have everything amplified and to be overwhelmed with what I was hearing. But I am pleasantly surprised at the comfort in using them. My quality of life has improved because I am no longer asking my grandkids to repeat themselves and I am able to interact and hold a conversation with others even in a noisy restaurant. I would encourage anyone who suspects they have a hearing loss to make an appointment to have it checked out and to wear they aids if needed, because you are definitley missing out on sounds, even if you don't realize it.

Linda Pedersen

Both of my siblings came to McCollum Hearing Center to get their aids, so they recommended I go there to find upgraded hearing aids. I have always had hearing issues, which led to me getting hearing aids before, but I got tired of changing the batteries. I came to see Linda about the rechargeable hearing aids she talks about on WJEJ with Lou Scally. My old aids wouldn’t fit right in my ears but now these new hearing aids fit great! Linda said that I have tiny ear canals, but she got the fit just right and they go in so easily! I did notice that when Linda did the hearing test, it was much more detailed than I remember the other hearing provider being. She also helped me understand what my loss was that made my decision to get new hearing aids easier. Now when I’m home, the TV is barely turned up! Same with my radio! Before hearing aids and with my old ones, I had to have it so loud my neighbors could hear it! Whatever your hearing issues are, don’t put it off, just go get the test! It’s been wonderful here at McCollum Hearing Center!

Frances Hart

I heard Linda on the radio talking to Lou Scally about her hearing center and everything I heard was very positive. It felt to me like McCollum Hearing Center would be a great place to go for hearing care. I have seen several other providers in town because I have been wearing hearing aids for about 15 years. But my experience at McCollum Hearing Center has been very pleasant and informative. Linda was very clear in explaining my test and the hearing aids to me where as before, I struggled to understand my test and my options to correct my hearing loss. The quality of aids that I purchased is superior to all the other hearing aids I have owned. I think I made a good choice in purchasing my aids from Linda she has been able to adjust the aids so that I am no longer struggling to hear people. Not being able to hear stifles your life. I am more present, active and fulfilled now that I have these new hearing aids then I ever was before. I did not want to socialize at all before hearing aids because I could not hear and communicate with my friends and family. My advice to everyone is not to hesitate when it comes to pursuing a hearing test and/or hearing aids!

Jimmy Lancaster